@article{article597d1bcb,
title   = {Conceptual design of performance measurement and management systems using a structured engineering approach},
author = {Sousa, George Wagner Leão e and Carpinetti, Luiz Cesar Ribeiro and Groesbeck, Richard L. and Van Aken, Eileen and Gerólamo, Mateus Cecílio},
year = {2005},
doi = {10.1108/17410400510604548},
journal   = {International Journal of Productivity and Performance Management}
}