@inproceedings{inproceedings8c7ae725,
title   = {A contribution to organizational and operational strategic alignment: incorporating business level agreements into business process modeling},
author = {Salles, Guilherme Banduki Margarido and Fantinato, Marcelo and Nishijima, Marislei and Albuquerque, João Porto de},
year = {2013},
doi = {10.1109/SCC.2013.111},
publisher = {IEEE Computer Society},
booktitle   = {IEEE International Conference on Services Computing - SCC 2013}
}