@inproceedings{inproceedings53609a95,
title   = {Aspectos relevantes para a lealdade nas compras online e offline},
author = {Gouvêa, Maria Aparecida and Nakagawa, Sandra Sayuri Yamashita},
year = {2013},
publisher = {ALTEC},
booktitle   = {Congreso Latino-Iberoamericano de Géstion Tecnológica - ALTEC}
}