@inbook{inbook65ab37c8,
title   = {Escalation risk factors in e-government projects: a multiple case study},
author = {Souza, Enock Godoy de and Reinhard, Nicolau},
year = {2012},
publisher = {Trauner Verlag Universitat},
journal   = {Electronic government and electronic participation : joint proceedings of ongoing research and projects of IFIP EGOV and IFIP ePart 2012}
}