@inproceedings{inproceedingsd5da1055, title = {The effects of belonging to consumer-managed and firm-managed virtual brand communities: the case of Microsoft XBOX}, author = {Almeida, Stefânia Ordovás de and Mazzon, José Afonso and Dholakia, Utpal}, year = {2008}, publisher = {Association for Consumer Research}, booktitle = {Latin American ACR Conference} }