@inproceedings{inproceedings0e3a2c64,
title   = {Expectations rules in service theater: the case of brazilians independent economic hotels},
author = {Morgado, Ricardo Rodrigues and Merlo, Edgard Monforte and Camargo Junior, Alceu Salles},
year = {2005},
publisher = {BALAS},
booktitle   = {The Business Association of Latin American Studies (BALAS)}
}