@article{article039844ce,
title   = {Using soft systems methodology to fight against info-exclusion: the experience of a brazilian university},
author = {Pinheiro, Marília Guimarães and Figueiredo, Luis Ricardo de and Cezarino, Luciana Oranges and Martinelli, Dante Pinheiro},
year = {2006},
journal   = {Systemic Practice and Action Research}
}