@inproceedings{inproceedings1e0ce3cd,
title   = {Comparing the use of methods, techniques, and tools promoted by quality management systems and programs},
author = {Fonseca, Augusto Virgilio Mascarenhas da and Miyake, Dario},
year = {2008},
publisher = {ABEPRO},
booktitle   = {Internationl Conference on Industrial Engineering and Operations Management}
}