@inproceedings{inproceedings30e90326,
title   = {A study on operational actions in it outsourced services in Brazil},
author = {Ferreira, André Machado Dias and Amato Neto, João and Laurindo, Fernando José Barbin},
year = {2007},
publisher = {Bilkent University},
booktitle   = {International Annual EurOMA Conference}
}