@inproceedings{inproceedingse0e2e204,
title   = {Application of soft systems methodology in waiting lines in public hospitals of Brazil},
author = {Arroyo, Cristiane Sonia and Oliveira, Sonia Valle Walter Borges de and Oliveira, Marcio Mattos Borges de},
year = {2004},
publisher = {ICSC},
booktitle   = {International Computing Science Conferences Symposium on Engineering of Intelligent Systems(EIS)}
}