@inproceedings{inproceedings51958e39,
title   = {Improvement of administrative processes in public institutions of undergraduate educational in Brasil: multiple case study},
author = {Biazzi, Monica Rottmann de and Muscat, Antônio},
year = {2006},
publisher = {CLADEA},
booktitle   = {Asamblea Anual del Consejo Latinoamericano de Escuelas de Administración - CLADEA}
}