@inproceedings{inproceedingsef4573b3,
title   = {Assessing internal service by measuring quality dimensions in a manufacturing company},
author = {Miguel, Paulo Augusto Cauchick and Salomi, Gilberto Eid and Abackerli, Alvaro José},
year = {2006},
publisher = {PUCPR},
booktitle   = {International Conference on Production Research: Americas Regions}
}