@inproceedings{inproceedingsfcae1fb2,
title   = {Contributions of I.T. on the sales function with an approach on the customer},
author = {Martinez, Marcelo Ferreira and Mattar, Fauze Najib},
year = {2005},
publisher = {Business Association of Latin American Studies},
booktitle   = {BALAS 2005}
}