@inproceedings{inproceedings3ced4e2b,
title   = {Service innovation: conceptual framework and application to two success cases : accenture and e-photos},
author = {Wolvovich, Jorge Jacobsohn and Vasconcellos, Eduardo Pinheiro Gondim de},
year = {2005},
publisher = {Business Association of Latin American Studies},
booktitle   = {BALAS 2005}
}