@inproceedings{inproceedingsb1bcd84c,
title   = {Usability evaluation as quality assurance of e-government services: the e-poupatempo case},
author = {Filgueiras, Lucia Vilela Leite and Aquino Junior, Plinio Thomaz and Tokairim, Vera and Torres, Carlos and Barbarian, Iara},
year = {2004},
doi = {10.1007/1-4020-8155-3_5},
publisher = {Kluwer},
booktitle   = {IFIP Conference on E-Commerce, E-Business, and E-Government}
}