@inproceedings{inproceedings64e9d925,
title   = {Six sigma and information technology: a case study in an insurance company},
author = {Infantini, Sandro de Paiva and Laurindo, Fernando José Barbin and Pessôa, Marcelo},
year = {2003},
publisher = {SGEditoriali},
booktitle   = {Euroma and POMS Joint International Conference}
}