@inproceedings{inproceedingsb96b4293,
title   = {New metrics definition for web-based e-commerce: concepts and methods},
author = {Gonçalves, Rosana Carmen de Meiroz Grillo},
year = {2003},
publisher = {FGV/ EAESP},
booktitle   = {Annual Conference of The Business Association of Latin American Studies(BALAS)}
}