@inproceedings{inproceedings1fde09ef,
title   = {The business modelling applied to the development of quality systems},
author = {Donati, Ronaldo Francisco Rapanello and Rozenfeld, Henrique and Alliprandini, Dário Henrique},
year = {1997},
publisher = {CTI},
booktitle   = {IFAC/IFIP Conference on Management and Control of Production and Logistics}
}