@inproceedings{inproceedingsde018d5d,
title   = {Total quality index in retail},
author = {Angelo, Claudio Felisoni de and D'Angieri, Luciano},
year = {2000},
publisher = {Business Association of Latin American Studies/Instituto de Estudios Superiores de Administración},
booktitle   = {BALAS 2000}
}