@inproceedings{inproceedings027c11cb,
title   = {Service attributes, perceived value and pricing: an empirical study with the Brazilian post office},
author = {Toledo, Geraldo Luciano and Gouvêa, Maria Aparecida and Rodrigues Filho, Lino Nogueira},
year = {2000},
publisher = {Business Association of Latin American Studies/Instituto de Estudios Superiores de Administración},
booktitle   = {BALAS 2000}
}