@inproceedings{inproceedingse24ab999,
title   = {Influence of affective response on costumer satisfaction: an investigation of the elderly segment in Brazil},
author = {Farias, Salomão Alencar de and Santos, Rubens da Costa},
year = {2000},
publisher = {Business Association of Latin American Studies/Instituto de Estudios Superiores de Administración},
booktitle   = {BALAS 2000}
}