@inproceedings{inproceedings7d522db3,
title   = {Encouraging mechanisms of skills and knowledge: an application in service sector},
author = {Ferrari, Fernanda Menezes and Camara, Denize G Ribeiro and Takahashi, Sérgio},
year = {1999},
publisher = {Business Association of Latin American Studies},
booktitle   = {BALAS 1999}
}