@inproceedings{inproceedingsab66d2d2,
title   = {Evaluation of the image and the quality or urban transport service: a proposal of methodology and an application of the method in the metropolitan region of São Paulo},
author = {Gouvêa, Maria Aparecida and Toledo, Geraldo Luciano and Rodrigues Filho, Lino Nogueira},
year = {1999},
publisher = {Business Association of Latin American Studies},
booktitle   = {BALAS 1999}
}