@inproceedings{inproceedingsa19cb640,
title   = {Using sense-making to study user information needs as the basis for desing a complex website: an application at a major university},
author = {Ferreira, Sueli Mara Soares Pinto and Melly, Mylene},
year = {1999},
booktitle   = {International Communication Information : Annual Conference}
}