@inproceedings{inproceedings8334865f,
title   = {The dialogue and the script: the conflit between different logic in costumer services},
author = {Mascia, Fausto and Sznelwar, Laerte},
year = {1997},
publisher = {Finnishi Institute of Occupational Health},
booktitle   = {Triennial Congress of the International Ergonomics Association}
}