@inproceedings{inproceedings5db53252,
title   = {Human resource requirements to total quality management: case studies in Brazilian industries},
author = {Santos, Fernando César Almada and Carpinetti, Luiz Cesar Ribeiro and Gonçalves, Marilson Alves},
year = {1997},
publisher = {Universidad del Mar},
booktitle   = {World Productivity Congress}
}