@inproceedings{inproceedingse08d5c22,
title   = {Participation of the human resource area in total quality management: case studies in Brazilian companies},
author = {Santos, Fernando César Almada and Carpinetti, Luiz Cesar Ribeiro and Gonçalves, Marilson Alves},
year = {1997},
publisher = {International Journal of Industrial Engineering},
booktitle   = {Advances in Industrial Engineering Applications and Practice}
}