The influence of technology on the performance of Brazilian call centers (2010)
Gião, Paulo Roberto; Borini, Felipe Mendes; Oliveira Junior, Moacir de Miranda 
Source: JISTEM : Journal of Information Systems and Technology Management. Unidade: FEA
Subjects: TECNOLOGIA DA INFORMAÇÃO, TELECOMUNICAÇÕES, ESTRATÉGIA ORGANIZACIONAL
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GIÃO, Paulo Roberto e BORINI, Felipe Mendes e OLIVEIRA JUNIOR, Moacir de Miranda. The influence of technology on the performance of Brazilian call centers. JISTEM : Journal of Information Systems and Technology Management, v. 7, n. 2, p. 335-352, 2010Tradução . . Disponível em: https://doi.org/10.4301/S1807-17752010000200005. Acesso em: 25 jul. 2024.APA
Gião, P. R., Borini, F. M., & Oliveira Junior, M. de M. (2010). The influence of technology on the performance of Brazilian call centers. JISTEM : Journal of Information Systems and Technology Management, 7( 2), 335-352. doi:10.4301/S1807-17752010000200005NLM
Gião PR, Borini FM, Oliveira Junior M de M. The influence of technology on the performance of Brazilian call centers [Internet]. JISTEM : Journal of Information Systems and Technology Management. 2010 ; 7( 2): 335-352.[citado 2024 jul. 25 ] Available from: https://doi.org/10.4301/S1807-17752010000200005Vancouver
Gião PR, Borini FM, Oliveira Junior M de M. The influence of technology on the performance of Brazilian call centers [Internet]. JISTEM : Journal of Information Systems and Technology Management. 2010 ; 7( 2): 335-352.[citado 2024 jul. 25 ] Available from: https://doi.org/10.4301/S1807-17752010000200005
