Quality tools for service companies: a systematic literature review (2016)
Honda, Ana Carolina; Bernardo, Vítor Zanetti; Gerólamo, Mateus Cecílio 
; Davis, Mark M
Source: Innovative Operations in an Information and Analytics Driven Economy. Conference titles: Annual Conference of the Production and Operations Management Society - POMS. Unidade: EESC
Subjects: ADMINISTRAÇÃO DA QUALIDADE, EMPRESAS DE PRESTAÇÃO DE SERVIÇOS
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HONDA, Ana Carolina et al. Quality tools for service companies: a systematic literature review. 2016, Anais.. Miami: Production and Operations Management Society, 2016. Disponível em: https://repositorio.usp.br/directbitstream/cd0f6d12-b9c0-45db-a3bc-f2397668eb9c/prod_24519_sysno_3043998.pdf. Acesso em: 26 set. 2024.APA
Honda, A. C., Bernardo, V. Z., Gerólamo, M. C., & Davis, M. M. (2016). Quality tools for service companies: a systematic literature review. In Innovative Operations in an Information and Analytics Driven Economy. Miami: Production and Operations Management Society. Recuperado de https://repositorio.usp.br/directbitstream/cd0f6d12-b9c0-45db-a3bc-f2397668eb9c/prod_24519_sysno_3043998.pdfNLM
Honda AC, Bernardo VZ, Gerólamo MC, Davis MM. Quality tools for service companies: a systematic literature review [Internet]. Innovative Operations in an Information and Analytics Driven Economy. 2016 ;[citado 2024 set. 26 ] Available from: https://repositorio.usp.br/directbitstream/cd0f6d12-b9c0-45db-a3bc-f2397668eb9c/prod_24519_sysno_3043998.pdfVancouver
Honda AC, Bernardo VZ, Gerólamo MC, Davis MM. Quality tools for service companies: a systematic literature review [Internet]. Innovative Operations in an Information and Analytics Driven Economy. 2016 ;[citado 2024 set. 26 ] Available from: https://repositorio.usp.br/directbitstream/cd0f6d12-b9c0-45db-a3bc-f2397668eb9c/prod_24519_sysno_3043998.pdf
