Customers as fellows: analyzing customer citizenship behavior in services marketing (2018)
Unidade: FEASubjects: RESPONSABILIDADE SOCIAL, VALORES, COMPORTAMENTO DO CONSUMIDOR, MARKETING DE SERVIÇO
ABNT
FERRAZ, Sofia Batista; VELOSO, Andres Rodriguez. Customers as fellows: analyzing customer citizenship behavior in services marketing. 2018.Universidade de São Paulo, São Paulo, 2018. Disponível em: < http://www.teses.usp.br/teses/disponiveis/12/12139/tde-04072018-144431/ >.APA
Ferraz, S. B., & Veloso, A. R. (2018). Customers as fellows: analyzing customer citizenship behavior in services marketing. Universidade de São Paulo, São Paulo. Recuperado de http://www.teses.usp.br/teses/disponiveis/12/12139/tde-04072018-144431/NLM
Ferraz SB, Veloso AR. Customers as fellows: analyzing customer citizenship behavior in services marketing [Internet]. 2018 ;Available from: http://www.teses.usp.br/teses/disponiveis/12/12139/tde-04072018-144431/Vancouver
Ferraz SB, Veloso AR. Customers as fellows: analyzing customer citizenship behavior in services marketing [Internet]. 2018 ;Available from: http://www.teses.usp.br/teses/disponiveis/12/12139/tde-04072018-144431/