The 193 call center, a meaningful public ser vice!

The 193 call center, a meaningful public ser vice! (2012)

Authors:
- Eickhoff, Maud
- Sznelwar, Laerte
Autor USP: SZNELWAR, LAERTE IDAL - EP
Unidade: EP
Subjects: CORPO DE BOMBEIROS (DESEMPENHO;EFICIÊNCIA); SERVIÇO AO CLIENTE; SEGURANÇA PÚBLICA; ERGONOMIA NO TRABALHO; SATISFAÇÃO DO CONSUMIDOR
Language: Inglês
Abstract: This article is the first part of an on-going ergonomic work analysis with the emergency services call center set up by the Fire Department of the Military Police of São Paulo. The final objective of the research is to identify the prescribed task, the real work executed and strategies used by workers to meet the demands of the job. Starting by identifying the tasks and activities developed, this article analyzes the work of the emergency services call center which is of vital importance to the organizational structure, since it is the start point for the process that results in fulfilling the corporation’s mission
Imprenta:
- Publisher place: Amsterdam
- Date published: 2012
Source:
- Título do periódico: Work: a journal of prevention, assessment and rehabilitation
- ISSN: 1051-9815
- Volume/Número/Paginação/Ano: v. 41, p. 36-41, Supplement 1, 2012

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ABNT

EICKHOFF, Maud; SZNELWAR, Laerte. The 193 call center, a meaningful public ser vice!. Work: a journal of prevention, assessment and rehabilitation, Amsterdam, v. 41, p. 36-41, 2012.
APA

Eickhoff, M., & Sznelwar, L. (2012). The 193 call center, a meaningful public ser vice!. Work: a journal of prevention, assessment and rehabilitation, 41, 36-41.
NLM

Eickhoff M, Sznelwar L. The 193 call center, a meaningful public ser vice!. Work: a journal of prevention, assessment and rehabilitation. 2012 ; 41 36-41.
Vancouver

Eickhoff M, Sznelwar L. The 193 call center, a meaningful public ser vice!. Work: a journal of prevention, assessment and rehabilitation. 2012 ; 41 36-41.