Deriving service level agreements from business level agreements: an approach towards strategic alignment in organizations (2014)
- Authors:
- USP affiliated authors: FANTINATO, MARCELO - EACH ; PEREIRA, JOÃO PORTO DE ALBUQUERQUE - ICMC
- Unidades: EACH; ICMC
- Subjects: GESTÃO POR PROCESSOS; TECNOLOGIA DA INFORMAÇÃO; SISTEMAS DE INFORMAÇÃO; GESTÃO DA SEGURANÇA EM SISTEMAS COMPUTACIONAIS
- Language: Inglês
- Imprenta:
- Publisher: SciTePress
- Publisher place: Lisboa
- Date published: 2014
- ISBN: 9789897580277
- Source:
- Título: Proceedings
- Conference titles: International Conference on Enterprise Information Systems - ICEIS 2014
-
ABNT
BARROS, Vitor Almeida et al. Deriving service level agreements from business level agreements: an approach towards strategic alignment in organizations. 2014, Anais.. Lisboa: SciTePress, 2014. . Acesso em: 15 fev. 2026. -
APA
Barros, V. A., Fantinato, M., Salles, G. B. M., & Albuquerque, J. P. de. (2014). Deriving service level agreements from business level agreements: an approach towards strategic alignment in organizations. In Proceedings. Lisboa: SciTePress. -
NLM
Barros VA, Fantinato M, Salles GBM, Albuquerque JP de. Deriving service level agreements from business level agreements: an approach towards strategic alignment in organizations. Proceedings. 2014 ;[citado 2026 fev. 15 ] -
Vancouver
Barros VA, Fantinato M, Salles GBM, Albuquerque JP de. Deriving service level agreements from business level agreements: an approach towards strategic alignment in organizations. Proceedings. 2014 ;[citado 2026 fev. 15 ] - Evaluation of the StrAli-BPM approach: strategic alignment with BPM using agreements in different levels
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