Customers as fellows: analyzing customer citizenship behavior in services marketing (2018)
Unidade: FEASubjects: RESPONSABILIDADE SOCIAL, VALORES, COMPORTAMENTO DO CONSUMIDOR, MARKETING DE SERVIÇO
ABNT
FERRAZ, Sofia Batista. Customers as fellows: analyzing customer citizenship behavior in services marketing. 2018. Tese (Doutorado) – Universidade de São Paulo, São Paulo, 2018. Disponível em: http://www.teses.usp.br/teses/disponiveis/12/12139/tde-04072018-144431/. Acesso em: 10 maio 2024.APA
Ferraz, S. B. (2018). Customers as fellows: analyzing customer citizenship behavior in services marketing (Tese (Doutorado). Universidade de São Paulo, São Paulo. Recuperado de http://www.teses.usp.br/teses/disponiveis/12/12139/tde-04072018-144431/NLM
Ferraz SB. Customers as fellows: analyzing customer citizenship behavior in services marketing [Internet]. 2018 ;[citado 2024 maio 10 ] Available from: http://www.teses.usp.br/teses/disponiveis/12/12139/tde-04072018-144431/Vancouver
Ferraz SB. Customers as fellows: analyzing customer citizenship behavior in services marketing [Internet]. 2018 ;[citado 2024 maio 10 ] Available from: http://www.teses.usp.br/teses/disponiveis/12/12139/tde-04072018-144431/